Coronavirus COVID-19

June 11th Update

Providing care, staying safe

As the coronavirus pandemic restrictions ease, our staff are working hard to reinstate the full range of sexual and reproductive health services. To protect the health and safety of our clients and our staff, we have made important changes to the ways we deliver care.

Phone consultation

In most cases, we will provide the first stage of your care by phone.

If English is not your first language, we will use a phone interpreter service.

Try to have the phone consultation somewhere private, where you won’t be interrupted. Have a pen and paper with you.

Getting care via telephone consultation is new for most people. It helps to be prepared.

It’s a good idea to read the information on our website before you talk to a doctor. At the top of every page, there is a dropdown menu which allows you to read the information in any language.

If you need to come into the clinic

In some cases, the doctor or nurse may need to see you for a consultation in the clinic.

To keep you safe, we will keep contact time short.  The doctor or nurse will wear an apron, gloves and mask when she sees you. You will also be asked to wear a mask.

The patient room is thoroughly cleaned with antiseptic wipes after each use by a staff member wearing a mask.

To help us maintain social distancing, please be on time for your appointment.

Early abortion care

We are doing our best to make sure that an abortion care appointment by phone is as much like a consultation in the clinic as possible.

You’ll find a series of videos and Step-by-Step guide to how we are providing abortion care by telephone consultation here and more general information about early abortion care here.

Contraceptive coil, implant or injection

We are now able to see clients for the insertion and removal of contraceptive coils and implants and for the contraceptive injection.

You will have an initial assessment by phone to decide if it is safe to proceed with an appointment in the clinic.

Please note that we are operating at reduced capacity, so there may be a delay between your phone assessment and your clinic appointment. We apologise for this inconvenience.

Contraceptive pill, patch or ring

In most cases, we are providing consultations for the contraceptive pill, patch and ring by phone. Our staff will let you know if they need to see you for a consultation in the clinic.

Getting your prescription for contraception

There are three options for getting your prescription:

  • We can send the prescription to you by post
  • You can arrange to collect the prescription directly from the clinic
  • We can send the prescription to a pharmacy of your choice

Menopause care

We are providing initial consultations for menopause care by phone.

We can assess your eligibility for Hormone Replacement Therapy (HRT) and provide a prescription if needed.

STI screening & treatment

We are now able to see clients for routine STI screening.

You will have an initial assessment by phone to decide if it is safe to proceed with an appointment in the clinic.

Please note that we are operating at reduced capacity, so there may be a delay between your phone assessment and your clinic appointment. We apologise for this inconvenience.

Some services are discontinued until further notice

  • Cervical screening
  • Fertility visits
  • Vasectomy appointments

We will update this page as soon as these services become available.

Fees

There is no charge for early medical abortion, specialist pregnancy counselling and post-abortion counselling. Contraceptive and menopause telephone consultations are free to medical card holders.

For other clients, our normal fees have been reintroduced. These vary depending on the service you need, and our receptionists can give you more information.

Sexual health during the Coronavirus Crisis

If you are sexually active at present, it’s important to take steps to reduce your risk of getting coronavirus and protect yourself from STIs and unintended pregnancy.

Key Tips

  • Only be sexually active with a partner you live with who does not have the virus or symptoms of the virus
  • Use condoms to reduce your risk of an STI
  • Use condoms, contraception and emergency contraception to help prevent unintended pregnancies
  • Avoid being sexually active with anyone outside your household

See here for HSE advice on sex and coronavirus.

Thank you for your cooperation

We are keeping all the above measures under review, and they may change depending on HSE or Government guidance, and on staff availability. We will post updates on our website and on social media (Twitter, Facebook, Instagram).

Thank you for your patience, cooperation and understanding at this time.

For advice on how to stay well and keep others safe, see the HSE’s guidance in English, Polish, Lithuanian, Latvian, Italian, Portuguese, Spanish, Romanian and Chinese.

We are working hard to reinstate the full range of sexual and reproductive health services. We will post updates here and on social media.