Coronavirus COVID-19

April 29th Update

Providing care, staying safe

Our hard-working staff are committed to providing sexual and reproductive healthcare as far as possible during the coronavirus pandemic. To protect the health and safety of our clients and our staff, we have made important changes to the ways we deliver care.

Phone consultation

As far as possible, we are now providing our services via telephone consultation.

If English is not your first language, we will use a phone interpreter service.

Try to have the phone consultation somewhere private, where you won’t be interrupted. Have a pen and paper with you.

Getting care via telephone consultation is new for most people. It helps to be prepared.

It’s a good idea to read the information on our website before you talk to a doctor. At the top of every page, there is a dropdown menu which allows you to read the information in any language.

If you need to come into the clinic

Most people will be able to have phone appointments only, but the doctor or nurse may need to see you for a consultation in the clinic.

To keep you safe, we will keep contact to the absolute minimum necessary.  The doctor or nurse will wear an apron, gloves and mask when she sees you.

The patient room is thoroughly cleaned with antiseptic wipes after each use by a staff member wearing a mask.

We will email you a letter for Garda checkpoints to prove that you are attending for an essential service or to pick up a prescription. The letter won’t give details of which of our services you are using.

Early abortion care

We are doing our best to make sure that an abortion care appointment by phone is as much like a consultation in the clinic as possible.

You’ll find a series of videos and Step-by-Step guide to how we are providing abortion care by telephone consultation here and more general information about early abortion care here.

Some services are discontinued until further notice

  • Cervical screening
  • Fertility visits
  • New menopause appointments
  • Vasectomy appointments

For these services, please contact us once things return to normal and we will be happy to schedule an appointment for you.


There is no charge for early medical abortion, specialist pregnancy counselling and post-abortion counselling. Contraceptive and menopause telephone consultations are free to medical card holders.

For other clients, a fee of €30 is charged for telephone consultations. Our receptionist will process payment before transferring you to a clinic doctor.

Getting your prescription for contraception

We will send the prescription to you. For public health reasons, you cannot come into the clinic to collect a prescription. If you prefer, we can arrange to send a prescription to a pharmacy of your choice.

Repeat prescriptions

We can offer you a telephone consultation for repeat prescriptions only if you are already an IFPA client and we have your medical history.

Sexual health during the Coronavirus Crisis

If you are sexually active at present, it’s important to take steps to reduce your risk of getting coronavirus and protect yourself from STIs and unintended pregnancy.

Key Tips

  • Only be sexually active with a partner you live with who does not have the virus or symptoms of the virus.
  • Use condoms to reduce your risk of an STI.
  • Use condoms, contraception and emergency contraception to help prevent unintended pregnancies.
  • Avoid being sexually active with anyone outside your household.

If you are concerned that you have symptoms of an STI or you know you have had sexual contact with someone who has an STI, please contact one of our clinics for advice and we will do our best to arrange treatment.

See here for HSE advice on sex and coronavirus.

Thank you for your cooperation

We are keeping all the above measures under review, and they may change depending on HSE or Government guidance, and on staff availability. We will post updates on our website and on social media (Twitter, Facebook, Instagram).

Please note that the IFPA is not a GP service and therefore cannot refer you for coronavirus testing or issue a Medical Cert for the purpose of accessing social welfare payments.

Thank you for your patience, cooperation and understanding at this time.

For advice on how to stay well and keep others safe, see the HSE’s guidance in English, Polish, Lithuanian, Latvian, Italian, Portuguese, Spanish, Romanian and Chinese.

We are keeping all these measures under review, and they may change depending on HSE or Government guidance, and on staff availability. We will post updates here and on social media.